Last Updated: July 21, 2026
At Nickiddo, we are committed to providing a smooth and reliable shopping experience for families. We carefully process every order and work with trusted fulfillment partners to deliver your products safely and efficiently.
1. Order Processing Time
Orders are processed within 1–3 business days after payment confirmation.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information (when available).
Please note:
- Orders are not processed or shipped on weekends or public holidays.
- During high-demand periods, holidays, or special promotions, processing times may take slightly longer.
2. Shipping Times
Shipping times vary depending on your location and the product availability.
Estimated delivery times:
Canada & United States
- Standard Shipping: 7–15 business days
International Orders
- Standard Shipping: 10–25 business days
Please note that delivery times are estimates and may vary due to:
- Customs processing
- Weather conditions
- Carrier delays
- Peak shopping seasons
- Other circumstances outside of Nickiddo’s control
3. Shipping Costs
Shipping costs are calculated at checkout based on:
- Delivery location
- Order size and weight
- Available shipping methods
From time to time, Nickiddo may offer free shipping promotions. Any applicable offers will be clearly displayed on our website.
4. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing tracking details.
Please allow 3–7 days for tracking information to become active after shipment.
If your tracking information has not updated for several days, this does not necessarily mean your package is delayed. Some carriers update tracking information only at specific checkpoints.
5. Address Accuracy
Customers are responsible for providing accurate shipping information at checkout.
Please carefully review your:
- Name
- Shipping address
- Apartment/unit number
- Postal code
If an incorrect address is provided, please contact us as soon as possible. We will do our best to assist, but we cannot guarantee changes after an order has been processed.
6. Lost, Stolen, or Delayed Packages
Nickiddo is not responsible for packages that are:
- Marked as delivered by the carrier but reported missing
- Lost due to incorrect shipping information provided by the customer
- Delayed due to carrier issues, customs, weather, or other circumstances outside our control
If your package appears to be lost or has not arrived within the expected timeframe, please contact us at [your customer support email], and we will help investigate the situation.
7. Customs, Duties, and Taxes
For international orders, customers may be responsible for any customs fees, import duties, or taxes required by their country.
These charges are determined by local authorities and are not controlled by Nickiddo.
8. Multiple Shipments
To help you receive products faster, your order may arrive in separate packages if items are fulfilled from different locations.
You will receive tracking information for each shipment when available.
9. Damaged or Incorrect Items
We want every Nickiddo customer to have a great experience.
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery with:
- Your order number
- Photos or videos of the item
- A description of the issue
Our team will review your request and work toward a solution.
10. Contact Us
If you have any questions about your order or shipping, please contact us:
Nickiddo
Email: contact@nickiddo.com
Thank you for choosing Nickiddo — helping families discover products that inspire creativity, learning, and imagination.