Last Updated: July 21, 2026
At Nickiddo, we want every family to have a positive experience with our products. If something is not right with your order, our team is here to help.
Please review our Exchange & Return Policy below.
1. Return Eligibility
We accept return requests within 30 days of delivery.
To be eligible for a return, your item must:
- Be unused and in its original condition
- Be in the original packaging (when applicable)
- Include all accessories, parts, and documentation included with the product
- Include proof of purchase or order information
Items that show signs of use, damage, or alteration may not be eligible for return.
2. Products Not Eligible for Return
For safety, hygiene, and quality reasons, some products cannot be returned, including:
- Opened or used personal care items
- Products damaged after delivery due to misuse
- Items missing original packaging or components
- Digital products, downloads, or online content after access has been provided
- Gift cards
If you are unsure whether your item qualifies for a return, please contact our support team before sending anything back.
3. Damaged, Defective, or Incorrect Items
We want your Nickiddo experience to be amazing.
If your order arrives:
- Damaged
- Defective
- Missing parts
- Different from what you ordered
Please contact us within 7 days of delivery with:
- Your order number
- A description of the issue
- Photos or videos showing the problem
Our team will review your request and provide the best possible solution, which may include a replacement, refund, or other resolution.
4. Exchanges
We currently offer exchanges only for items that arrive damaged, defective, or incorrect.
If you would like to exchange an item for another reason (such as size, color preference, or changing your mind), please contact us and we will review your request.
Additional shipping costs may apply.
5. Return Process
To request a return:
- Contact us at [your customer support email] with your order number.
- Explain the reason for your return.
- Wait for our team to confirm return eligibility.
- Follow the return instructions provided by our support team.
Please do not send items back before receiving return authorization.
Unauthorized returns may not be accepted.
6. Return Shipping Costs
Customers are responsible for return shipping costs unless:
- The item arrived damaged
- The wrong item was sent
- The product has a confirmed manufacturing defect
Original shipping fees are generally non-refundable.
7. Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.
If approved:
- Refunds will be processed to the original payment method.
- Processing times may vary depending on your payment provider.
- Please allow several business days for the refund to appear in your account.
8. Late or Missing Refunds
If you have not received your refund after the expected processing time:
- Check your bank or payment provider account.
- Contact your payment provider.
- Contact us if the issue continues.
We will be happy to assist.
9. Order Cancellation
If you need to cancel your order, please contact us as soon as possible.
Cancellation requests can only be accepted before your order has been processed and shipped.
Once an order has been shipped, it cannot be cancelled and must follow our return process.
10. Final Sale Items
Certain discounted, clearance, or promotional items may be marked as final sale and cannot be returned unless they arrive damaged or defective.
11. Contact Us
If you have questions about our Exchange & Return Policy, please contact us:
Nickiddo
Email: contact@nickiddo.com
Thank you for choosing Nickiddo. We are committed to creating a safe, fun, and inspiring shopping experience for kids and families.